Update - Thank you for your patience while we made repairs. A new version of SMART Mirror (4.41.10), which restores Google Cast functionality, is now ready! It will be available on our download pages and via in-app over-the-air updates starting July 15, 2025
Jul 10, 2025 - 20:08 UTC
Update - Our team is continuing to work on restoring Google Cast functionality to SMART Mirror. Progress is ongoing, but the final fix is taking longer than expected. We remain fully committed to delivering a stable update and will share further updates as they become available. Please refer to our previous message for additional information.
Jul 02, 2025 - 18:12 UTC
Update - Thank you for your continued patience as we work to resolve the issue affecting SMART Mirror devices when Google Cast is enabled.

On May 5th, we released a hotfix to address the problem where SMART Mirror would quit unexpectedly — either during a restart or when initiating a new meeting. The root cause was an unexpected issue impacting the Google Cast integration. To ensure a stable and reliable experience, the hotfix temporarily removes Google Cast from the software.

Our development team is actively working on restoring Google Cast functionality with a more flexible and reliable protocol. We want to be transparent — while steady progress is being made, delivering a complete fix is taking longer than initially expected. We’re fully committed to resolving this and are continuing to work diligently to ensure the final update is reliable and effective.

In the meantime, users can continue to share their screens using the desktop app, mobile app, or web client. Miracast and AirPlay are also unaffected and remain available as alternatives.

If users cannot update to the hotfix, a workaround is available:

1. Disconnect the device from the internet.
2. Navigate to SMART Mirror > Settings > Network & Connections and disable the Google Cast Receiver.
3. Reconnect the device to the internet.

May 06, 2025 - 20:22 UTC
Update - While the work remains top priority, we do not currently have an ETA for the restoration of Google Cast functionality to SMART Mirror. When Google Cast is not available, you may use the desktop, mobile and web clients to cast your screen. Miracast and Airplay are also unaffected.

We apologize for the interruption this has caused and appreciate your understanding as we implement the solution to restore Google Cast to SMART Mirror. Further updates will be posted when we have an estimated update schedule.

May 05, 2025 - 14:33 UTC
Identified - A new version of the Mirror receiver (4.41.6) has been released for all platforms. Customers may be prompted to update. This version removes Google Cast functionality temporarily but prevents Mirror from crashing. In the interim, please use other protocols as possible.

We continue to work towards a complete fix and will provide updates.

May 02, 2025 - 17:54 UTC
Update - We are continuing to investigate the issue. As a temporary workaround, users can disconnect from the internet then disable the Google Cast receiver from within SMART Mirror > Settings (under Network & Connections).
May 02, 2025 - 14:44 UTC
Update - We are continuing to investigate this issue.
May 02, 2025 - 13:35 UTC
Investigating - Installations of Mirror with Google Cast enabled may experience a crash when it is restarted or creating a new meeting.

We are working on a solution to disable Google Cast temporarily while creating a permanent solution.

We apologize for the disruption and will provide updates as we work on a solution.

May 02, 2025 - 13:34 UTC
Lumio ? Operational
90 days ago
99.65 % uptime
Today
Access to premium features ? Operational
90 days ago
99.99 % uptime
Today
AI Assist ? Operational
90 days ago
99.99 % uptime
Today
Creating and editing lessons ? Operational
90 days ago
96.31 % uptime
Today
Delivering lessons Operational
90 days ago
99.99 % uptime
Today
Importing and exporting resources ? Operational
90 days ago
99.99 % uptime
Today
Lesson Previews Operational
90 days ago
99.99 % uptime
Today
Link sharing ? Operational
90 days ago
99.99 % uptime
Today
LTI Integration Operational
90 days ago
99.99 % uptime
Today
Purchasing Lumio subscription via credit card ? Operational
90 days ago
99.99 % uptime
Today
Sign In Operational
90 days ago
99.88 % uptime
Today
Students joining live lessons ? Operational
90 days ago
99.99 % uptime
Today
Interactive Displays (iQ) Operational
90 days ago
99.94 % uptime
Today
Sign In with SMART Account Operational
90 days ago
99.88 % uptime
Today
Access to Lumio and collaborative features ? Operational
90 days ago
99.99 % uptime
Today
Mirror (Screen Sharing) Degraded Performance
90 days ago
98.84 % uptime
Today
SMART Mirror Degraded Performance
90 days ago
98.84 % uptime
Today
Notebook Operational
90 days ago
99.45 % uptime
Today
Collaborative activities Operational
90 days ago
99.99 % uptime
Today
Entitlement activation Operational
90 days ago
100.0 % uptime
Today
Image web search Operational
90 days ago
96.31 % uptime
Today
Purchasing SMART Notebook Plus Operational
90 days ago
100.0 % uptime
Today
Sign In Operational
90 days ago
99.88 % uptime
Today
Upload to SMART account ? Operational
90 days ago
100.0 % uptime
Today
Video web search Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
99.93 % uptime
Today
Activating new subscription Operational
90 days ago
99.95 % uptime
Today
Managing administrators ? Operational
90 days ago
99.95 % uptime
Today
Managing organizations Operational
90 days ago
99.95 % uptime
Today
Managing provisioned users ? Operational
90 days ago
99.95 % uptime
Today
Sign In Operational
90 days ago
99.83 % uptime
Today
Remote Management Operational
90 days ago
100.0 % uptime
Today
Remote Management Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 15, 2025
Resolved - The image search issues have been resolved. Image search results are now loading normally. Thank you for your patience.
Jul 15, 17:02 UTC
Update - We are continuing to monitor for any further issues.
Jul 14, 21:17 UTC
Update - Performance of Bing Image search is improved but we are continuing to monitor.
Jul 14, 21:16 UTC
Update - Microsoft product team is actively working on the issue. We are continuing to monitor progress.
Jul 10, 20:11 UTC
Monitoring - We are currently experiencing issues with image search functionality in Notebook and Lumio, where search results are returning empty or poor quality. This is due to a service disruption at Microsoft's Bing Image Search endpoint. We are opening a support ticket with Microsoft and will monitor the situation closely. We apologize for any inconvenience and will provide updates as they become available.
Jul 3, 20:03 UTC
Jul 14, 2025
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

Unresolved incident: Google Cast Unvavailable in SMART Mirror.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Jul 2, 2025
Jul 1, 2025

No incidents reported.