Update - Thank you for your continued patience as we work to resolve the issue affecting SMART Mirror devices when Google Cast is enabled.
On May 5th, we released a hotfix to address the problem where SMART Mirror would quit unexpectedly — either during a restart or when initiating a new meeting. The root cause was an unexpected issue impacting the Google Cast integration. To ensure a stable and reliable experience, the hotfix temporarily removes Google Cast from the software.
Our development team is actively working on restoring Google Cast functionality with a more flexible and reliable protocol. We want to be transparent — while steady progress is being made, delivering a complete fix is taking longer than initially expected. We’re fully committed to resolving this and are continuing to work diligently to ensure the final update is reliable and effective.
In the meantime, users can continue to share their screens using the desktop app, mobile app, or web client. Miracast and AirPlay are also unaffected and remain available as alternatives.
If users cannot update to the hotfix, a workaround is available:
1. Disconnect the device from the internet.
2. Navigate to SMART Mirror > Settings > Network & Connections and disable the Google Cast Receiver.
3. Reconnect the device to the internet.
May 06, 2025 - 20:22 UTC
On May 5th, we released a hotfix to address the problem where SMART Mirror would quit unexpectedly — either during a restart or when initiating a new meeting. The root cause was an unexpected issue impacting the Google Cast integration. To ensure a stable and reliable experience, the hotfix temporarily removes Google Cast from the software.
Our development team is actively working on restoring Google Cast functionality with a more flexible and reliable protocol. We want to be transparent — while steady progress is being made, delivering a complete fix is taking longer than initially expected. We’re fully committed to resolving this and are continuing to work diligently to ensure the final update is reliable and effective.
In the meantime, users can continue to share their screens using the desktop app, mobile app, or web client. Miracast and AirPlay are also unaffected and remain available as alternatives.
If users cannot update to the hotfix, a workaround is available:
1. Disconnect the device from the internet.
2. Navigate to SMART Mirror > Settings > Network & Connections and disable the Google Cast Receiver.
3. Reconnect the device to the internet.
May 06, 2025 - 20:22 UTC
Update - While the work remains top priority, we do not currently have an ETA for the restoration of Google Cast functionality to SMART Mirror. When Google Cast is not available, you may use the desktop, mobile and web clients to cast your screen. Miracast and Airplay are also unaffected.
We apologize for the interruption this has caused and appreciate your understanding as we implement the solution to restore Google Cast to SMART Mirror. Further updates will be posted when we have an estimated update schedule.
May 05, 2025 - 14:33 UTC
We apologize for the interruption this has caused and appreciate your understanding as we implement the solution to restore Google Cast to SMART Mirror. Further updates will be posted when we have an estimated update schedule.
May 05, 2025 - 14:33 UTC
Identified - A new version of the Mirror receiver (4.41.6) has been released for all platforms. Customers may be prompted to update. This version removes Google Cast functionality temporarily but prevents Mirror from crashing. In the interim, please use other protocols as possible.
We continue to work towards a complete fix and will provide updates.
May 02, 2025 - 17:54 UTC
We continue to work towards a complete fix and will provide updates.
May 02, 2025 - 17:54 UTC
Update - We are continuing to investigate the issue. As a temporary workaround, users can disconnect from the internet then disable the Google Cast receiver from within SMART Mirror > Settings (under Network & Connections).
May 02, 2025 - 14:44 UTC
May 02, 2025 - 14:44 UTC
Update - We are continuing to investigate this issue.
May 02, 2025 - 13:35 UTC
May 02, 2025 - 13:35 UTC
Investigating - Installations of Mirror with Google Cast enabled may experience a crash when it is restarted or creating a new meeting.
We are working on a solution to disable Google Cast temporarily while creating a permanent solution.
We apologize for the disruption and will provide updates as we work on a solution.
May 02, 2025 - 13:34 UTC
We are working on a solution to disable Google Cast temporarily while creating a permanent solution.
We apologize for the disruption and will provide updates as we work on a solution.
May 02, 2025 - 13:34 UTC
Lumio
?
Operational
Access to premium features
?
Operational
AI Assist
?
Operational
Creating and editing lessons
?
Operational
Delivering lessons
Operational
Importing and exporting resources
?
Operational
Lesson Previews
Operational
Link sharing
?
Operational
LTI Integration
Operational
Purchasing Lumio subscription via credit card
?
Operational
Sign In
Operational
Students joining live lessons
?
Operational
Interactive Displays (iQ)
Operational
Sign In with SMART Account
Operational
Access to Lumio and collaborative features
?
Operational
Mirror (Screen Sharing)
Degraded Performance
SMART Mirror
Degraded Performance
Notebook
Operational
Collaborative activities
Operational
Entitlement activation
Operational
Image web search
Operational
Purchasing SMART Notebook Plus
Operational
Sign In
Operational
Upload to SMART account
?
Operational
Video web search
Operational
Admin Portal
Operational
Activating new subscription
Operational
Managing administrators
?
Operational
Managing organizations
Operational
Managing provisioned users
?
Operational
Sign In
Operational
Remote Management
Operational
Remote Management Service
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.