All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lumio Operational
Access to premium features Operational
AI Assist Operational
Creating and editing lessons Operational
Delivering lessons Operational
Immersive Reader Operational
Importing and exporting resources Operational
Lesson Previews Operational
Link sharing Operational
LTI Integration Operational
Purchasing Lumio subscription via credit card Operational
Sign In Operational
Students joining live lessons Operational
Interactive Displays (iQ) Operational
Access to Lumio and collaborative features Operational
Image Web Search (iQ Whiteboard) Operational
Sign In with SMART Account Operational
Video Web Search (iQ Whiteboard) Operational
Mirror (Screen Sharing) Operational
SMART Mirror Operational
Notebook Operational
Collaborative activities Operational
Entitlement activation Operational
Image web search Operational
Purchasing SMART Notebook Plus Operational
Sign In Operational
Upload to SMART account Operational
Video web search Operational
Admin Portal Operational
Activating new subscription Operational
Managing administrators Operational
Managing organizations Operational
Managing provisioned users Operational
Sign In Operational
Remote Management Operational
Remote Management Service Operational
SMART Control Operational
Sign In Operational
Web Portal Operational
CAP Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Slowness loading lessons in My Library
Resolved - This incident has been resolved.
Sep 15, 15:14 UTC
Monitoring - The API requests are working now as expected, we remain monitoring to ensure that the system continues behaving as normal
Sep 15, 14:46 UTC
Identified - The issue has been identified and the infrastructure is scaling to resolve the problem.
Sep 15, 14:33 UTC

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

SMART Entitlement Service Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 15:00 UTC
Scheduled - The entitlement service in our Global region will be undergoing maintenance for approximately 15 minutes during this time. Users will not able to purchase or activate subscriptions.
Sep 11, 18:03 UTC

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Firebase shard connectivity issue
Resolved - This incident has been resolved.
Sep 5, 01:59 UTC
Monitoring - we have had a connectivity issue to one of our Firebase shards that has affected the ability of users to start new sessions and editing lessons which should be resolved now. We remain monitoring the situation to confirm that the incident doesn't reproduce again.
Sep 4, 15:51 UTC

Sep 4, 2026

Sep 3, 2026

No incidents reported.

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