Lumio AI Assisted Lesson Generation Failing (non-EU regions)

Incident Report for SMART Product Status

Resolved

The issue with AI-assisted lesson generation has been resolved. Thank you for your patience.

Posted Nov 13, 2025 - 02:42 UTC

Update

We are continuing to investigate the AI-assisted lesson generation failure in non-EU regions. While we work with our technology partners on identifying the root cause, we are preparing potential mitigations to resume service as soon as possible.

Posted Nov 12, 2025 - 23:08 UTC

Investigating

We are currently investigating an issue where AI assisted lesson generation is failing with an error message." This does not affect AI assisted quiz generation. We will provide updates as we learn more.

Posted Nov 12, 2025 - 20:29 UTC

This incident affected: Lumio (AI Assist).