Lumio Loading Error

Incident Report for SMART Product Status

Resolved

The issue is resolved. Users should be able to use all Lumio features.

Posted Oct 01, 2025 - 20:30 UTC

Identified

We are currently investigating issue where Users can't login to Lumio. Lumio users may see a 'website is temporarily unavailable message'. We believe we have identified the cause and are working to resolve it.

Posted Oct 01, 2025 - 19:53 UTC

This incident affected: Lumio (Access to premium features, AI Assist, Creating and editing lessons, Delivering lessons, Importing and exporting resources, Lesson Previews, Link sharing, LTI Integration, Purchasing Lumio subscription via credit card, Sign In, Students joining live lessons).