Lumio intemittent error

Incident Report for SMART Product Status

Resolved

Issue is resolved. Users should be able to login to Lumio

Posted Sep 18, 2025 - 18:56 UTC

Monitoring

We believe the issue had been resolved and Users should be able to login to Lumio. We will continue to monitor the recovery.

Posted Sep 18, 2025 - 17:16 UTC

Investigating

We are currently investigating issue where Users can't login to Lumio.
Lumio users may see a 'website is temporarily unavailable message'.

Posted Sep 18, 2025 - 16:18 UTC

This incident affected: Lumio (Access to premium features, AI Assist, Creating and editing lessons, Delivering lessons, Importing and exporting resources, Lesson Previews, Link sharing, LTI Integration, Purchasing Lumio subscription via credit card, Sign In, Students joining live lessons).